Troubleshooting Microphone Issues

Last updated: October 12, 2025

If you're experiencing problems with your microphone not working properly, here are some steps to help resolve the issue:

Check Browser Permissions

Make sure your browser has permission to access your microphone:

  1. Look for a microphone icon in your browser's address bar

  2. Click on it and ensure microphone access is set to "Allow"

  3. Refresh the page after granting permissions

iOS 26 - Safari Troubleshooting

Click the two line icon next to the URL.

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Click "Start Using Microphone"

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One it is done, you should see the microphone sound at the top. At the bottom, you should see a orange microphone logo.

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Test Your Microphone

Verify that your microphone is working outside of the application:

  • Try using your microphone in another application or website

  • Check your computer's sound settings to ensure the correct microphone is selected

  • Test the microphone volume levels in your system settings

Browser Troubleshooting

If the issue persists, try these browser-specific solutions:

  • Clear your browser cache and cookies

  • Try using a different browser (Chrome, Firefox, Safari, etc.)

  • Disable browser extensions that might interfere with microphone access

  • Restart your browser completely

Device-Specific Steps

For additional troubleshooting:

  • Restart your computer or device

  • Check if your microphone drivers need updating

  • Try using a different microphone or headset if available

Need Immediate Help?

If you have an urgent session and can't resolve the microphone issue, contact our support team immediately for real-time assistance.