Opening Day and Your First 90 Days

A soft launch works out kinks before you commit to full caseload.

Step 1: Run a soft launch 2-4 weeks before public opening with a small number of in-person clients so staff can work out kinks.

Step 2: Test every system, especially the physical-space safety plan and confirm every payer’s location enrollment is genuinely active — not just submitted — before scheduling billable in-person sessions.

Step 3: Confirm your BCBA-to-RBT supervision math works on paper for the opening caseload, accounting for time split between the physical site and any remaining telehealth caseload.

What good looks like in the first 90 days: steady caseload growth matched to actual supervisory capacity; no claim denials tied to location-enrollment mismatches; documentation that would survive a payer audit; low unplanned family dropout.

WARNING: Don’t let excitement about the physical space push you to schedule more volume than your confirmed payer-location enrollments can actually bill for.