Recurring appointment times showing one hour off due to Daylight Saving Time

Last updated: July 28, 2026

Overview

Around Daylight Saving Time (DST) transitions, you may notice that recurring appointments appear scheduled one hour later (or earlier) than originally intended. This is a known issue related to how the system handles DST changes, and our team has implemented fixes to address it automatically.

What happened?

During a Daylight Saving Time change, some scheduled appointment times can appear shifted by one hour. This affects both recurring appointments and, in some cases, individually scheduled sessions. Our team has made system-wide updates to automatically correct affected recurring appointments.

What to expect after the fix

  • If you haven't made any recent changes to your recurring appointments: Your appointments should now display the correct local times automatically — no action is needed on your end.

  • If you made recurring schedule changes within the last 48 hours of the fix being applied: The automatic correction may have unintentionally shifted those appointments by an additional hour. Please review them and manually correct any that are still off.

  • For new appointments created after the fix: Times will display correctly — no action is needed.

How to manually correct appointment times

How to correct appointment times
Newly created recurring series automatically account for DST changes going forward, so no action is needed for series created after the fix.

If an older, pre-existing recurring series still shows the wrong time, don't try to fix it yourself with "Edit recurring appointments" — that won't fully resolve a DST offset on an existing series. Instead, contact our support team and we'll regenerate the series with the correct times.

  • Individual appointments: Use the standard Edit button on the calendar to update the time for a specific session.

What if I deactivated my recurring series?

If you deactivated a recurring appointment series while troubleshooting the time discrepancy, there is no automatic way to reactivate it. You will need to recreate the recurring series with the correct times.

Still seeing incorrect times?

If appointment times still appear incorrect after reviewing the above steps, please reach out to our support team so we can investigate further.