How do I see past payments from Alpaca?

Last updated: August 25, 2026

Every transfer Alpaca has sent your practice is listed on the Finances page. This article shows where, and how to reconcile it against your bank.

Where to look

  1. Open Finances from the left sidebar.

  2. Go to the Bank Accounts & Payout History tab.

The tab has two sub-tabs: Payout Details, which lists your linked bank accounts and your running total, and Transactions, which lists every payout Alpaca has sent.

Payout history

The Transactions tab: every payout Alpaca has sent, with a running total.

Open the Transactions sub-tab. The table lists every payout with:

  • Date

  • Status

  • Description

  • Amount

The Payout Details sub-tab shows Total Payouts Received across all transactions. Each row’s description names the account and the period it covers, e.g. Payout transfer for period [07/20/2026 - 08/02/2026]. If you have not been paid yet, the table shows No payout transactions yet.

This is the record of money that actually moved. If you are trying to explain why a particular payout was the amount it was, switch to the Payout Details tab and select the matching period — that is where the breakdown lives.

Linked bank accounts

Linked bank accounts, with the active account marked.

Your linked accounts are listed with the last four digits of the account number. You can:

  • Edit the display name so an account is recognisable at a glance rather than by its last four digits.

  • Set an account as active — the active account is the one payouts are sent to. Alpaca asks you to confirm before switching.

Changing your active bank account changes where your next payout lands. Do it well before a pay date, not on it.

To add or remove an account entirely, contact support — Alpaca verifies bank details before payouts are sent to them.

Reconciling against your bank statement

  1. Find the transfer in Bank Accounts & Payout History and note its date and amount.

  2. Switch to Payout Details and select the payout period whose Pay date matches.

  3. The Total payout this period figure should match the transfer.

  4. If it does not, expand the sections beneath it — reconciliation adjustments and manual adjustments are the usual explanation for a difference between what you expected from your signed notes and what actually arrived.

The Payout Details tab also shows an Accounts match / Accounts differ indicator, which flags a mismatch between the account on file and the one a payout was sent to.

Who can see this

Clinic admins and accountants. Your workers see their own pay under My Payroll → Payments, which is an entirely separate thing — that is your practice paying them, not Alpaca paying your practice.

Still stuck? Email support@alpacahealth.io and we will take a look.